You can always reach us via email at info@montreal-mode.com. Our customer care team is available 7 days a week to assist you with anything you need.

Yes, we ship internationally.

Some of our products are located in and shipped from Canada, while others are sent directly from our international warehouse in China. This depends on stock availability and demand.

We accept all major payment methods, including credit cards, PayPal, Google Pay, Apple Pay, and other secure options listed on our product pages.

We aim to process orders as quickly as possible. Changes or cancellations must be requested within 15 minutes of placing your order. After this time, orders are processed automatically.

If you no longer wish to keep the order, you may return it for a full refund once you receive it.

Yes, all orders come with fast and free shipping.

Orders are processed Monday to Friday. Please allow extra time during holidays or sale periods.

Typically, orders are processed within 1–2 business days, and shipped the day after processing.

We aim for a delivery time of 7–14 business days (Monday to Friday).

If you haven’t received your order within 30 days of shipping, you are eligible for a full refund.

Prices shown on our website are tax-free and displayed in Canadian Dollars, which means you may be liable to pay duties or taxes when your order arrives.

Import taxes, duties, and customs fees may be charged once your package reaches its destination. These are determined by your local customs office and are the customer’s responsibility.

We do not cover these costs and are not responsible for delays caused by customs. For more details, please contact your local customs office.

Simply send us an email at info@montreal-mode.com with your order details, and we’ll guide you through the return process.

If you receive an incorrect, missing, or damaged item, please contact us immediately. Include your order number, photos of the item(s), and any relevant details. We’ll do our best to resolve the issue promptly.

Refunds are issued to your original payment method.

If you paid with a credit or debit card, the refund will be sent to your bank within 7–10 business days after we receive the returned item or cancellation request.

Please contact your card issuer if you have questions about when the refund will be credited to your account.

If you haven’t seen the refund yet, check with your bank or credit card company, as it may take a few days to post to your account.

If your order seems delayed, please first check our Shipping Information page and the shipping confirmation email (don’t forget to check your spam/junk folder).

Still can’t track it? Contact us through our contact page and we’ll assist you as soon as possible.